Allow orders and shipping tracking to build trust with your customers

Offering a positive buying experience should be the main goal of any e-commerce. Yet, the buying experience doesn’t end when the customer adds the product to the cart and pays for it; on the contrary, it’s just after paying that the user will start feeling vulnerable and wondering if your shop is reliable, trustworthy and if the product will be shipped for real, with which carrier, when will it be delivered, and what are the steps to follow in the case of a late delivery or no delivery at all.

Usability research revealed that 97% of customers expect to be able to monitor every step of the shipping process for the products they have purchased online.

YITH WooCommerce Order & Shipment Tracking allows inserting shipping information (carrier’s name, delivery date, tracking code, carrier’s site URL to track the order in real-time, etc.) into every order and showing the same data on your customers’ accounts (both in the orders list and order details) and in the orders’ emails.

Giving customers a tool to observe the whole delivery of the product with a single click will simplify the entire sale process, will help you build trust with them, and will reduce the workload of your customer support.

Choose the carriers in charge of your shipping from a list of over 480 supported services

The plugin supports 489 carriers; you only need to select the ones provided and the tracking links will be automatically generated. You can’t find your carrier on the list? Don’t worry! Give us a heads-up and we will add it in a plugin update as soon as possible.

Insert the tracking data in the order

The plugin is very easy to use. Once installed, you just need to open the order and insert the tracking data in the related panel. You can also import tracking data through a CSV file.

Show the tracking data to users by inserting it in the order details

After inserting the tracking data in the order, you can customize the text through the editor and show it on the customer’s account, in the orders list (as a tooltip), and in the order details.

Show the tracking data to the user by inserting it in the order emails

Tracking data can also be inserted into the order emails sent to the customers. You can customize the text and choose whether to show it before or after the product list.

Create an order tracking page using the shortcode

Do you want to offer an extra service to your customers? Create an order tracking page with the shortcode included in the plugin and allow them to view the shipping status by inserting their email and order ID.

Insert the tracking data into the packing slips

Thanks to the integration with YITH WooCommerce PDF Invoices & Packing Slips, you can insert the order tracking data into the packing slips generated by this plugin.